Support the customer SAP team of an energy service provider in creating and assigning authorizations for accounting. The support tasks are related to the SAP modules FI and CO. The focus is on the creation and assignment of roles for access to cost centers and orders for the corresponding project manager and participant.
Support is provided via the customer's own laptop, which has remote access to the customer's productive system. Requests are made by the specialist department via the Service Now (SNOW) ticket system. In some cases, the requests come via e-mail, so they are entered into the ticket system. Subsequently, the documentation is done in SNOW to inform the colleagues from different departments. In addition, the documentation is relevant for the fulfillment of audit requirements.
The processing of authorization requests via the SNOW ticket system measures the processing time of the request. The creation and assignment of the roles should be carried out within 3 days. The performance is then evaluated at a specific point in time.