Project ID: 496 | Branch group: Life Science | Branch: pharmaceutical industry
Clarify: service management for laboratory systems (logistics)
Project start/end: 01.01.2001 - 31.12.2001
Further development of a CRM solution for service management, to include functions for spare parts management and subsequent stocking.
In addition to this, the SAP interface is standardized during the course of the project and expanded monitoring functions are added to it.
The second stage of the project essentially involves integrating the logistical processes. The focus here is on spare parts management and the related automated ordering.