Project ID: 836 | Branch group: Life Science | Branch: pharmaceutical industry
Clarify: support system
Project start/end: 06.08.2001 - 01.07.2002
Optimizing business processes in the data processing department by means of CRM software (Clarify). Further development of the help desk application. Mapping the change management process. Support for workplace organization.
Data migration from Lotus Notes to Clarify. Connecting Clarify to the company's intranet. Sending e-mails from the application. Escalation management.
Replacing an employee authorization system based on Lotus Notes, expanding the service center application, coordinating interfaces to the company's international branches. Managing the individual status in the software change process. Supporting data processing purchasing (hardware and software) through to installation and issuing authorizations.