Project ID: 1273 | Branch group: Life Science | Branch: pharmaceutical industry
Clarify: supporting a complaints management system
Project start/end: 16.01.2003 - 31.12.2003
Short description:
Support in answering and channeling inquiries from around the world received via telephone and e-mail by a global Clarify CRM system. Developing database queries and creating a manual.
Supplement:
Most inquiries are sent and answered by e-mail. Due to the system's global dimension, e-mail correspondence is primarily in English.