With the introduction of the openKONSEQUENZ malfunction information tool module, customers are to be informed about planned supply interruptions via the network operator's homepage. Furthermore, the entire process for managing faults is to be carried out via this module. The PTA supports the commissioning of the module.
The module is to be installed onPremise in a virtual environment. In addition to the module itself, however, other modules are required for access management and for DSGVO-compliant management of contacts. These will be installed, configured and integrated into the customer environment accordingly.
The fault information tool provides comprehensive process support for the management of supply interruptions. This starts with the occurrence of the disruption (planned or unplanned), through the processing, information distribution and completion of the disruption. There is transparency at all times as to the status of the disruptions.