Project ID: 692 | Branch group: Manufacturing Industry | Branch: automotive industry
Project start/end: 01.05.2002 - 28.06.2002
Design and development of a complaints database for the sales and distribution department.
A service provider is responsible for warehousing and dispatching goods to customers. In order to identify and improve the error rate in deliveries, the sales and distribution departments need a database in which complaints are recorded and assigned to an originator, measures are defined, the processing status is entered and evaluations are carried out.