Project ID: 1113 | Branch group: Financial Services | Branch: banking
Customer support system
Project start/end: 01.10.1999 - 30.06.2003
Short description:
Integrated customer support system based on Siebel Sales CRM for use by the company's customer support managers. Displaying company data and internal support structures, managing product sales, contacts and activities, e-mail campaigns, credit application processing and rating support.
Supplement:
A variety of external systems are connected to customer management.