Project ID: 1301 | Branch group: Life Science | Branch: pharmaceutical industry
Customer survey
Project start/end: 01.11.2002 - 31.01.2003
Short description:
Development of a new application for mapping a questionnaire about customer satisfaction.
Supplement:
Both the front and back ends are developed on the basis of Microsoft Access 97. The program guides users through the various questions/ topics of the questionnaire in a dialog.
Technical description:
The tool is used to replace the current, written questionnaire. The agents asking the survey questions on the telephone can enter the answers directly during the telephone conversation.