Short description:

As part of the worldwide introduction of a CRM system (mobile data entry via GPRS technology), a backup solution is implemented to ensure that the system is independent of the online system (e.g. if the GPRS service is not available) thanks to local data entry.

Supplement:

To achieve this, an MS Word document is implemented by VBA as an input form. This form can send the data automatically as an e-mail in MS Outlook.

Technical description:

The application supports service technicians on site in recording relevant data (e.g. working hours) and serves as an upstream system for the central CRM application.