Project ID: 1173 | Branch group: Life Science | Branch: pharmaceutical industry
Field service
Project start/end: 15.09.2000 - 10.10.2000
Short description:
As part of the worldwide introduction of a CRM system (mobile data entry via GPRS technology), a backup solution is implemented to ensure that the system is independent of the online system (e.g. if the GPRS service is not available) thanks to local data entry.
Supplement:
To achieve this, an MS Word document is implemented by VBA as an input form. This form can send the data automatically as an e-mail in MS Outlook.
Technical description:
The application supports service technicians on site in recording relevant data (e.g. working hours) and serves as an upstream system for the central CRM application.