The interactive and avatar-based video consulting solution NEXOVI is embedded in the customer website. This customer produces a medical app that targets clinics, doctors, and patients. The use case targets app sales. For this purpose, product characteristics are explained. Also, specific customer needs are requested and processed. An automatic integration with a CRM system results in a custom tailored offer that can be followed up accordingly.
NEXOVI video assistant is implemented as an Angular application with a .NET backend. It allows the creation of customisable consulting processes. In this project, PTA handles project management and development around the NEXOVI consulting assistant. Furthermore, in coordination with the client, PTA creates a ready-to-use storyboard. This allows for an implementation of the use case by incorporating a suitably defined CRM interface. As a result, new leads are created in the customer's CRM system. To support a convincing face to the customer, an exclusively created avatar is used that represents a managing director of the customer.
The interactive digital video assistant is designed to provide potential users of the customer's app with an audio-visual sales process that is available 24/7/365. As a result, a custom-tailored proposal is created by the integrated CRM system. This allows to follow up on leads by means of standardized and established sales pipeline processes.