The NEXOVI advice assistant is integrated on the website of a public utility and transport company. Thus, customers can be supported in their choice of tickets around the clock and receive recommendations for the right ticket and/or subscription. The interactive video consultation and the direct approach give the customer the feeling of a personal advice. In addition, the advisory assistant frees capacities in customer service. The digital video advice assistant is a web application that is provided as a Software as a Service (SaaS) application on Microsoft Azure.
The NEXOVI video assistant is implemented as an Angular application with .Net Core backend and allows the creation of customisable counselling processes. In this project, PTA takes over the consulting, project management and development around the NEXOVI counselling assistant. Furthermore, in coordination with the client, PTA creates a ready-to-use script that is logically structured and ready to use from a design perspective and is responsible for the implementation of the script in a counselling process with generated avatar videos.
The interactive digital video assistant is designed to provide customers with audio-visual ticket advice around the clock, 365 days a year, so that they receive the ticket suggestion that suits them best. It is also equipped with useful service functions that, for example, simplify the uploading of pictures. Forwarding and routing to all channels is also possible interactively - from hotline to chatbot, for example for enquiries and appointment coordination.