Short description:

The organizational processes of the medical services of a pension insurance institution are examined. The aim is to propose rationalisation measures that will reduce the existing labour gap.


The workflows in medical examination centres, clinics, pension and rehabilitation examination services as well as the associated administrative offices are examined.

Technical description:

An organizational and process analysis is carried out, which is mainly based on interviews with the stakeholders and serves to identify weaknesses. Based on this, solutions are developed to make the processes more efficient.