Project ID: 769 | Branch group: Life Science | Branch: pharmaceutical industry
Research and evaluations for a complaints system
Project start/end: 01.10.1998 - 31.12.2003
The system receives data about complaints procedures. An extract of the data from an existing complaints system is made available and evaluated for research and individual evaluations at specific intervals.
Research options are provided in the in-house intranet. Various types of statistics are created in the form of Word and Excel files.
Making evaluations and statistics concerning complaints processes and important evaluations available in the intranet. Interfaces to the complaints system. Creating a research option. Automating the creation of statistics. Creating a program version for the intranet.