Project ID: 367 | Branch group: Manufacturing Industry | Branch: mechanical and plant engineering
SAP R/3 SD/SM support and further development
Project start/end: 11.01.1999 - 31.03.2002
Supporting the further development, user assistance and hotline (HelpDesk application) for the SD, SM and MM modules used in the service department of a mechanical engineering company.
Supervising and advising users in the following processes: purchasing spare parts, selling machines, preparing quotations, processing orders, delivery, third-part order processing, invoicing, credit and memo procedures, servicing (notifications, orders, feedback, settlement), advance shipping, technician deployment, processing returns, processing cancellations.
Processing customer and service orders.