Short description:

A holistic service management concept is created for the area of laboratory systems and is implemented on the basis of the Clarify CRM system.


The service system used forms the basis for all service units in the area of laboratory systems that work at the national level in Europe. Further functional areas are supported in follow-on projects on the basis of this system.

Technical description:

The CRM application is a Basis system that covers not only accepting service orders and inquiries, but also supports processing by service technicians in the field staff.