Support services are provided within the scope of the Microsoft Dynamics 365 platform provided on Azure. For this purpose, PTA GmbH provides a service organization based on ITIL 3. Service design and service transition phases take place as part of the preparations for the transfer to support. During the service design phase, customer requirements for support are collected and a plan for the transfer to support is developed together with the customer. During the Service Transition phase, knowledge transfer sessions, setting up access to the customer environment for PTA support staff, and other necessary activities for the transition to service operation take place.
The support services include support for the Model-Driven Apps and Power Automate, collaboration on new developments and the creation of test cases for EasyRepro. The framework conditions for support and response times and other service contents are regulated in a support agreement.
The customer operates a Microsoft Dynamics 365 platform in the sales and marketing areas. The focus is on receivables management including debt purchase and collection receivables.