Short description:

Support services are provided as part of the Microsoft Dynamics 365 platform provided on Azure. Here PTA provides a service organization based on ITIL 3.


The support services include support for the Model-Driven Apps and Power Automate, collaboration on new developments and the creation of test cases for EasyRepro. The framework conditions for support and response times and other service contents are regulated in a support agreement.

Technical description:

The customer operates a Microsoft Dynamics 365 platform in the sales and marketing areas. The focus is on receivables management including debt purchase and collection receivables.