IT project database
Convince yourself of the range of our IT consulting services and our unique expertise, which we make transparent for you with our IT project database. With the help of filters and keyword searches, you can search through 4681 IT projects that we have successfully completed with our customers.
Hotline for technical and functional information and support. Testing processes within the application programs. Documentation in the Lotus Notes HelpDesk system. …
Optimizing business processes in the data processing department by means of CRM software (Clarify). Further development of the help desk application. Mapping the change management process. Support for workplace organization. …
Implementation of the standard software Clarify for central customer support (support management, forwarding of queries to persons responsible, escalation when deadlines are not met). …
Organizational analysis of the IT user service (User Help Desk) to identify weaknesses and develop suggestions for improvement. …
The project team cares for the 2nd-level-support for 23 Clarify-CRM-systems in Western Europe and South Africa. The tasks include data imports, error management for interfaces, incident management, upgrades and support for projects. …
Supporting the further development, user assistance and hotline (HelpDesk application) for the SD, SM and MM modules used in the service department of a mechanical engineering company. …
Support in planning and executing the best tests for the hotline program. Technical analysis of workflow and help desk application, as well as documentation of the results. …
Launching service management and settlement for building and facilities management, on the bases of an SAP R/3 system that already uses FI, CO, PS, MM and parts of PM. In a second …
Developing a new system (help desk application) to be used around the world for managing and processing customer complaints and customer inquiries. …
Support for first level support and safeguarding second level support for item master data maintenance and procurement in a mySAP Retail system used across a wide range of technical and geographical applications. …
Refactoring of a help desk application, which supports the call center with requests for advice and emergency aid. The existing application is further developed with a view to improving performance, stability, usability, …
A central SAP system is being migrated from R/3 to S/4HANA. In context of this, business processes for customer service are redesigned and adjusted to the new system landscape. This includes processes …
Extended security regulations of the customer for the authentication of IT users with requirements for resetting system passwords necessitate the extension and creation of new IT applications in order to efficiently handle …
The NEXOVI advice assistant is integrated on the website of a public utility and transport company. Thus, customers can be supported in their choice of tickets around the clock and receive recommendations …
In the area of customer service - especially when moving, the tariff selection and the maintenance of master data - as well as in the area of marketing wallboxes, the client's end …
Support services are provided within the framework of the Microsoft Dynamics 365 platform provided on Azure. For this purpose, PTA provides a service organization based on ITIL 3. …
Analyzing and mapping of country-specific service processes to global CRM instance in preparation of the country rollout. Initiating and follow up activities for local demands development. Introduction of new tools and solutions …
Support services in the area of hardware and software problems of a Microsoft Dynamics CRM application that maps a digital consulting process for company pension plans. …
Support services in the area of hardware and software problems of a Microsoft Dynamics CRM application that maps a digital consulting process for company pension plans. …
The aim of the IT system audit is to assess in which areas weak points in the customer's company exist and where optimization potentials for costs and processes are possible. The results …
Support for cross discipline team. The department is responsible for issuing paper versions of the findings from the in-house laboratory information system (LIS). The LIS is installed in the customer's system landscape …
Support services are provided in the context of operating the Microsoft Dynamics CRM and Microsoft SharePoint that were developed and configured for the customer, each in their current release version (application as …
Implementation and configuration of SAP Solution Manager test workbench and service desk. The SolMan is already used for basis functions and will be prepared for IT project activities. …
New development of a dynamic Internet solution as a central system for processing error messages and requests for the internal software service (help desk) of an IT service provider. …
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