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CRM – SAP interfaces and external systems
Project duration: 4 years, 6 months
Brief description
Design, implementation and rollout of a new interface architecture required for integrating Microsoft CRM into an existing system environment and for cross-regional realignment of CRM systems.
Supplement
A CRM system landscape composed of analytical and operative applications and database systems with links to SAP ERP, SAP PI, Data Warehouse and other external systems requires a new concept for the interfaces to reflect the change in technology to Microsoft CRM Dynamics and cross-regional and cross-country support. Alignment takes place on the .Net Framework, C# programs and the Microsoft BizTalkServer. Project tasks include design, implementation, rollout and support for systems in the immediate post-implementation phase.
Subject description
The CRM and ERP system landscape comprises applications intended to support the technical service, the call center and the marketing and field sales departments. Particular attention is to be paid to the validated environment of a pharmaceutical and medical products company.
Overview
- Industries pharmaceutical industry
- Specialist tasks Customer Relationship Management (CRM), sales and distribution, servicing, system integration
- DV tasks customised software new development
- System environment Client/Server, Internet/Intranet, Middleware, Service-Oriented Architecture (SOA), standard software: CRM systems, standard software: ERP systems
- Procedure model iterative procedure
- Databases MS SQL Server
- Development/ test tools MS Visual Studio
Project period01.07.2009 - 31.12.2013
Contact
PTA GmbH Head Office
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D-68165 Mannheim
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