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SAP BW: Incident Management Reporting
Project duration: 8 months
Brief description
The incident management reporting shows KPIs for the IT-Ticketdump. It gives an overview about average ticket duration as well as critical classifications.
Overview
- Industries automotive industry
- Specialist tasks Incident Management, Reporting
- DV tasks Data Warehouse
- System environment Business Intelligence
- Procedure model ASAP (SAP)
- Development/ test tools SAP BEx Analyzer, SAP Query Designer,
- Standard software SAP BW
Project period01.01.2012 - 31.08.2012
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