First-class customer approach: The interactive video consulting assistant makes it possible

Most business transactions or purchases begin with an Internet search. So get started and make your company a figurehead. You ask yourself how? It’s easy: with the digital and interactive video consultancy assistant. No matter what products or services you offer. Build up your competitiveness with our digital video consulting assistant and bind your customers to your company with a customised interactive consulting service! Simple, flexible and long-term.

In future, pick up your customers wherever they are. No matter whether it is a matter of taking out insurance at the weekend via tablet or smartphone, receiving product advice in the evening, reporting a move or activating a product key. The digital video consultation assistant is available around the clock to provide advice and assistance.

How your customers benefit from the digital video consulting assistant

Digital

Your customer will have access to the digital video consulting assistant around the clock, seven days a week, wherever they are: on the couch in the evening or in the office at lunchtime.

Interactive

your customer specifies the topics on which he/she would like to be advised and leaves the necessary information for you to provide individual advice or to conclude a contract.

Personal

The interactive video consultation and the direct approach gives your customer the feeling of being personally advised.

How your customers benefit from the digital video consulting assistant

Increase customer satisfaction and improve customer loyalty through

  • Broad target group appeal: No matter what content you present and in which industries you are active, the video assistant can be individually adapted to every situation.
  • High effect: Interactive videos increase the penetration effect by ten times compared to passive videos.
  • High commitment: Through a wide range of interaction offers you will achieve a varied experience.
  • flexibility: A responsive design allows you to adapt to the user’s end device.
  • integration capability: Seamless integration into your Omni-Channel concept

Increase the click-through rate and place call to actions:

  • Consideration of consulting obligations: Integrate obligatory documents at closing and thus reduce the costs for manual process steps. Such documents are, for example, insurance conditions, a data protection declaration, product information sheets, customer information or even instructions on how to answer application questions.

Expand your Omni-Channel concept …

… and show off with a fully integrated video consulting assistant. The digital and flexibly scalable consulting assistant is freely configurable and can be linked to a platform service if required. In addition to the consultation, edition of the video recording and various tariffs, this also includes individual processes with direct conclusion of a contract and automatic creation of the consultation documentation.

The video consulting assistant is designed in such a way that you can identify and advise your customers in a personalised manner at any time. It is also equipped with useful service functions that simplify the reading of meter readings and the uploading of images. Forwarding and routing to all channels is also possible interactively – from the hotline to the chatbot, for example for enquiries and appointment coordination.

The average user spends 88% more time on a website with video than without.

Source: Forbes

Interactive videos become
90% fully viewed.

Source: Room214

Videos generate 1,200% more shares on social media than text and images combined.

Source: SmallBiz

Unbeatable through unlimited application possibilities

Get a short overview of the various application scenarios of the digital video consulting assistant:

Personalised installation of end devices

Support complex installations and registrations of devices (Internet routers, IoT devices, …) at the end customer’s premises by providing fully digital advice using all customer-specific parameters. Ensure that the installation is fully tested at the end.

Do you need a removal service? Yes of course, but please with comfort!>/div>

Save time and money by offering your customer a digital and interactive removal service. The digital advice assistant guides your customers quickly and easily through the most important steps required when changing address. All your customer needs to do is start the digital video consultation assistant, log in and enter all the relevant data. You can also offer them a new electricity or telephone tariff for the new address and your customer can conclude the new contract completely independently. If you wish, you can also recommend other products to your customer based on the customer inventory data. There are no limits to your wishes here.

Obtain advertising consent – DSGVO-compliant, of course

Collect and manage current advertising approvals from your customers reliably and always keep an overview. In this way you can offer them an even better service and act in accordance with the DSGVO.

Let your products work and achieve sales success

Present your products and provide your customers with all the information they need to make a purchase. Place the most important questions and answers about the product and let the assistant explain them. Interactive elements allow the customer to decide for himself on which topics he would like to obtain information completely independently of time and place. Thanks to the video consultation he always has the feeling of being advised personally. You can configure the process in such a way that at the end of the consultation a product sale takes place. The digital video consultation assistant also generates and distributes detailed consultation documentation or order overviews on request. And if your customers do need further information from you after all, that’s no problem: simply integrate a chatbot, live chat or call-to-action without much effort.

Sharpen your sales force and qualify enquiries and leads

Save time and concentrate on the important and promising sales opportunities. With the digital video consulting assistant, you can enter enquiries, pre-qualify them and distribute them accordingly to the responsible employees in the company. Configure the consulting process in such a way that at the end you can be sure that the customer is seriously interested in your company.

Make helpful services and instructions available digitally

Your customer has ordered a product from you that requires explanation, which has arrived at home, has to be installed or configured? Great! Then give them a tool with which they can activate their product themselves. And that when and where he wants it. Save the manual work that is usually carried out by service staff in this environment by providing your customers with a digital and interactive video consultation assistant that offers, for example, comprehensible installation instructions or provides assistance in the event of simple errors, thus reducing the number of service calls from the outset.

Targeted customer approach – the watering can stays where it belongs

The fields of application of the digital video consulting assistant are almost unlimited. This puts you in the comfortable position of being able to present offers and consultation videos in the best possible way according to customer segment and to define targeted marketing activities for individual customer segments. The access is very easy and intuitive for your customers, they simply enter the consultation room via their browser and receive a recommendation or instruction tailored to their needs. Through the targeted, segmented approach you create emotional closeness and trust. This is how customer loyalty works today.

Is your customer dropping out? The video consulting assistant has the right answers

You are probably familiar with the following situation: a customer wants to cancel his electricity contract and gives as a reason for this the more favourable price conditions offered by a competitor. You take immediate action to avoid losing your customer. And this is exactly where the digital video consulting assistant provides valuable support. It interactively explains new variants, tariff options and offers in a clear and concise manner, so that the customer does not go to extremes and bails out.

Rely on PTA expertise for the integration of your video assistant

All the use cases presented here have one thing in common: our recommendation to always connect a digital video consulting assistant to your process-relevant systems. This is the only way to ensure that the data necessary for the consultation is exchanged and processed. And only in this way will you receive the digitalisation that you really need.

Now you are probably asking yourself which options are available to use the digital consulting assistant in your company? Then talk to our experts and find out what added value the digital video consulting assistant can provide you.

Dr. Frank Gredel

Dr. Frank Gredel

Head of Business Development

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