CRM services
Project initiation
Project initiation serves to prepare the project. In this phase we define the content and objectives of your project with you and plan the first milestones. A rough resource and time planning is documented in the Project Charter. In addition, we support you in selecting the appropriate process model. We are also happy to advise you on the provision of the necessary infrastructure and the establishment of communication channels within the project team. In addition, we regularly prepare project analyses during the course of the project as part of project controlling.
Analysis
In requirements analysis, our top priority is to understand, model and optimise the processes to be mapped. We will show you improvement possibilities in detail. Subsequently, the design of the requirements is defined in requirements engineering. Here it is important that both the development team and the requirements team work hand in hand. If required, we can also offer you a workshop for a uniform understanding of the requirements definition and, on request, we will be happy to build you the first prototypes.
Architecture
In order to ensure the best possible structure of your IT architecture, we provide you with an appropriate and professional evaluation of various CRM providers. Our versatile experience with cloud solutions as well as OnPremise installations facilitate the setup of your CRM system. In addition, there is also the option of hosting your CRM with us. Furthermore, we have many years of experience in the creation of interfaces to integrate CRM systems seamlessly into the existing corporate architecture. No matter which variant you choose: You can access all your data with mobile devices.
Lösungserstellung
In this phase the actual development is carried out based on the jointly developed solution concept. The CRM system will be individually adapted and, if necessary, extended by us according to your requirements. We can also call up a comprehensive portfolio of self-developed best practice solutions and various 3rd party add-ons. We are also happy to support you in managing near- and off-shore development teams.
Installation / Rollout
After successful implementation of your requirements, we implement the complete CRM solution for you. With the help of migration tools we transfer your old data into the new structures. To ensure product quality, we rely on our proven test management and carry out regression tests. It goes without saying that complete documentation is also part of our service. Furthermore, we offer your employees training courses and accompany you during the entire rollout.
Support
Our customers appreciate our comprehensive and long-term customer service. Thus, a user help desk is available to you, which takes care of the processing and solution of your enquiries. For more complex problems, our 2nd level support will assist you with sound technical know-how. The comprehensive skills of our certified employees and the close cooperation with the manufacturers enable us to process your service requests quickly. In addition, our employees can also help you with Application Lifecycle Management (ALM).
Have we aroused your interest?
Do you have questions, suggestions or are you interested in our offer? We will be pleased to contact you.
