After the implementation of your SAP project has been successfully completed, we offer you both professional and technical support for the ongoing operation, including necessary further developments, optimisations as well as release changes and EHP upgrades.
In doing so, we see ourselves in a position to set up and operate complete support organisations, including the user help desk and authorisation management. We can provide these Application Lifecycle Management (ALM) services for your SAP systems both on-site and remotely. Our teams are supported by ITIL-certified colleagues.
We can use our or your ticket system for this work, whereby we also use the SAP Solution Manager as a suitable tool for recording and processing service notifications and supporting change requests using the ChaRM process.
We also carry out national and international rollouts of successful implementations in subsidiaries and sister companies as well as the integration of individual country systems, e.g. via ALE or RFC or by means of SAP PO (Process Orchestration), in order to achieve an efficient, smooth use of your standard software systems.