FONDS professionell from 29.03.2024
Banks are also increasingly relying on artificial intelligence. In future, Commerzbank would like its customers to be advised by an avatar. It is designed to relieve sales staff of routine tasks. If everything goes well, the artificial intelligence provides general information as well as personalized advice on various banking services – all in “human” language.
In FONDS professionell, PTA Managing Director Dr. Tim Walleyo talks about developments in the field of AI with regard to the banking avatar, which is being developed for 2.2 million active users of the Commerzbank banking app and will later also be available for corporate customers.
