The current times present companies with both immediate and long-term economic challenges that have a direct impact on the role of IT. In light of new, hybrid ways of working and changing usage habits, as well as the volatile economic situation, it is more important than ever to maintain the operational capability and reliability of IT landscapes. Without continuous IT service and support as well as adjustments and optimization of your IT landscapes, you run the risk of them coming to a standstill in the worst case – and with them your entire company.
With PTA IT Consulting at your side as an IT support company, you can counteract these risks in a targeted manner and ensure that you and your company are optimally equipped for the current challenges.
We provide you with customer-oriented IT service management tailored to your requirements with flexibly adaptable and clearly defined service level agreements (SLAs). This is ensured by our service quality in accordance with ISO 27001 and ITIL standards (Information Technology Infrastructure Library), which are seamlessly integrated into the entire service lifecycle.
The ITIL-based, compliant and certified software solutions covered by our expertise include, for example, SAP IT service management software.
Interfaces to other service management processes ensure compliance with SLAs at all times – such as the agreed high availability of your IT systems or firmly defined response times to requests.
With the tried-and-tested lifecycle management of our IT services, you have full access to modern tools and services and our unique expertise for the secure application support of your IT landscapes – throughout the entire lifecycle of your IT. Regular updates of your frameworks and professional patch management based on a patch plan individually agreed with you are essential. This minimizes security gaps and keeps your system landscapes up to date.
