Intelligent service and support from PTA

Tailored IT service management and secure application support

The current times present companies with both immediate and long-term economic challenges that have a direct impact on the role of IT. In light of new, hybrid ways of working and changing usage habits, as well as the volatile economic situation, it is more important than ever to maintain the operational capability and reliability of IT landscapes. Without continuous support as well as adjustments and optimization of your IT landscapes, you run the risk of them coming to a standstill in the worst case – and with them your entire company.

We provide you with customer-oriented IT service management tailored to your requirements with flexibly adaptable and clearly defined service level agreements (SLAs). This is ensured by our service quality in accordance with ISO 27001 and ITIL standards, which are seamlessly integrated into the entire service lifecycle. Interfaces to other service management processes ensure compliance with SLAs – such as the agreed high availability of your IT systems or firmly defined response times to requests – at all times. With our tried-and-tested lifecycle management, you have full access to modern tools and services and our unique expertise for the secure application support of your IT landscapes – throughout the entire lifecycle of your IT. Regular updates of your frameworks and professional patch management based on a patch plan individually agreed with you are essential. This minimizes security gaps and keeps your system landscapes up to date.

We provide you with the right process model for modern service and support

Thanks to our wide-ranging IT expertise, we have now built up more than 15 services for our customers using our tried-and-tested methods, on the basis of which we cover your requirements in the best possible way and maintain your applications. Benefit from standardized checklists and workshops that we use as part of our tried-and-tested methods for the entire lifecycle management of your IT systems and the measures required for this. This is made possible by our decades of market presence and proven expertise in all noteworthy technologies. Take advantage of our first-class service – and free up your internal resources with our support. We take care of your application landscape and your IT department can use the necessary process knowledge to develop and introduce a new IT solution or focus on replacing your Sunset applications – together with you, our IT experts cover all application scenarios. Take our service promise at its word and gain flexibility in your individual deployment planning.

Keep your IT landscape operational at all times - secure and highly available in our data center

Are you even considering outsourcing your entire application landscape, including service management, to a certified service provider? Then our sister company, DATIS IT-Services, with its ISO27001-certified data centers Made in Germany is at your disposal. In managed hosting, the IT experts at DATIS offer a private cloud solution that combines the advantages of control and security with the benefits of high flexibility and scalability. Whether CPU, RAM or storage – we design and operate your private cloud tailored to your requirements, with reporting on request, including transparent billing. And even if you want dedicated hardware, this is not an obstacle. Our data center experts will be happy to operate ESX clusters based on professional visualization platforms, including storage, for you and provide you with a secure, isolated and, if required, redundant connection.

Whatever you choose, we support you in the maintenance and further development of your IT landscapes and flank them with the right service. We work with you to ensure the stable operation of your business-critical IT systems at all times.

Benefit from needs-based support solutions and established service levels

We support your project with proven, standardized transition methods, tried-and-tested service contracts with established service level agreements and a highly experienced team of .Net, VBA and JAVA technologists so that the time horizon for application management of your Sunset applications remains manageable and you can replace your legacy IT step by step and transfer it to a new, stable application landscape. Our IT experts cover the entire lifecycle for all the technologies mentioned.

Reduce costs, increase efficiency and keep your IT operations stable

We make your IT landscape fit for today’s information security standards. With our sophisticated service and support concepts, we always weigh up the cost-benefit ratio with you and also provide small and medium-sized companies with modern solutions and technologies that are suitable in terms of price model and scope. As you can see: Effective IT service and support involves much more than monitoring and managing IT systems, including hardware, software, internal networks and cloud solutions. Rather, the main objective is to keep all IT systems in an efficient and secure operating state so that you can keep pace with global market changes and remain competitive at all times.

Research our IT projects in the area of service and support

Have we sparked your interest?

Jetzt Kontakt aufnehmen

Zum Umgang mit den hier erhobenen Daten informieren wir in unserer Datenschutzerklärung.

Contact now

We provide information on the handling of the data collected here in our privacy policy.

Download file

We provide information on the handling of the data collected here in our privacy policy.