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Adherence to delivery promises

Project duration: 1 year, 3 months

Brief description

For an internationally active mail-order company, adherence to the delivery promise made to customers in the order process is to be improved. This is achieved for goods in stock by introducing forecast goods receipts and changing over the stock allocation to the FIFO principle (first in, first out). For non-stock items, a supplier warehouse is set up to also hold supplier stocks.

Supplement

In the context of agile software development (scrum), there is a detailed analysis based on the requested technical functions (features). An as-is analysis is used to break the features down into packages, prioritize the features and pass them on to development in the form of stories. Self-defined functional test cases are used by the developer to accept the functions implemented in the Java application. The specialist departments are given support in creating test cases and carrying out and analyzing the results of test cases, within the context of the functional network test, administered by Mercury Quality Center. All the implemented functions are documented in the form of use case documents and interface descriptions. Functional sequences are modeled in Agilian with the help of BPMN (Business Process Model and Notation). A series of interfaces have to be created and adjusted between the Java-based individual software and the purchasing system.

Subject description

The goods receipts (consisting of the quantity and date) forecast by the purchasing department at regular intervals are transferred to inventory management and managed in the system as stocks. Each purchase order item is assigned to a date. It forms the basis for the delivery promise communicated to a customer in the event of subsequent deliveries, and for stock allocation in line with the FIFO principle. Certain items, such as furniture or electronics, are only requested from the supplier once a purchase order has been received from the end customer. The supplier has some of these non-stock items in the warehouse, so that the processing time included in the standard delivery information does not apply. For these items, the supplier reports stocks to the commercial enterprise, which also manages the quantities as stocks of inventory in its own system, using them as the basis for more reliable delivery information. This replaces the standard item-dependent delivery information for subsequent deliveries.

Overview

Project period01.01.2010 - 31.03.2011

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