Authorization – Creation and assignment of roles

Support is provided via the customer's own laptop, which has remote access to the customer's productive system. Requests are made by the specialist department via the Service Now (SNOW) ticket system. In some cases, the requests come via e-mail, so they are entered into the ticket system. Subsequently, the documentation is done in SNOW to inform the colleagues from different departments. In addition, the documentation is relevant for the fulfillment of audit requirements.