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Callcenter Application

This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.

Project duration: 3 years, 7 months

Brief description

Implementation of a call center application to support private and corporate customer portals.

Supplement

The application was planned as a single-page application with a perspective of a cloud-native strategy. The frontend is implemented with Angular, the back end with the Spring-framework.

Subject description

Both the concerns of the private customers (PIN/TAN-administration, etc.) and those of the company customers (contract-legitimation administration, activation, registration) should be addressed by the application.

IT project data

Project period01.02.2017 - 01.09.2020

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