This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
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Customer management 4: International Kernel development
Project duration: 2 months
Brief description
Creation of a national version of the International Kernel as a CRM system.
Supplement
Translation and adjustment of the parameters to the national requirements. Country: Italy
Subject description
Supporting customer contact and improving complaints management.
IT project data
- Industries automotive industry
- Specialist tasks customer management, Customer Relationship Management (CRM)
- DP tasks standard software launch
- System environments Client/Server, Internet/Intranet, standard software: CRM systems
- Procedure model Waterfall Model
- Databases Oracle Database
- Development and test tool TestDirector
- Standard software and BI Clarify
Project period01.07.2002 - 13.09.2002
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