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Customer management 4: International Kernel development
Project duration: 2 months
Brief description
Creation of a national version of the International Kernel as a CRM system.
Supplement
Translation and adjustment of the parameters to the national requirements. Country: Italy
Subject description
Supporting customer contact and improving complaints management.
Overview
- Branchen automotive industry
- Fachaufgaben customer management, Customer Relationship Management (CRM)
- DV-Aufgaben standard software launch
- Systemumgebungen Client/Server, Internet/Intranet, standard software: CRM systems
- Vorgehensmodell Waterfall Model
- Datenbanken Oracle Database
- Entwicklungs- und Testtool TestDirector
- Standardsoftware und BI Clarify
Project period01.07.2002 - 13.09.2002
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