This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
This is one of 4837 IT projects that we have successfully completed with our customers.How can we support you?
Customer support system
Project duration: 3 years, 9 months
Brief description
Integrated customer support system based on Siebel Sales CRM for use by the company's customer support managers. Displaying company data and internal support structures, managing product sales, contacts and activities, e-mail campaigns, credit application processing and rating support.
Supplement
A variety of external systems are connected to customer management.
IT project data
- Industries banking
- Specialist tasks calculation, credit management, customer management, sales support
- DP tasks standard software support
- System environments Client/Server, Enterprise Application Integration (EAI), host systems, Middleware, standard software: CRM systems
- Programming languages DTD, PL/SQL, sh, Siebel eScript, Siebel VB, SQL
- Databases MS Access, Oracle Database
- Development and test tool BrioQuery Explorer, Oracle Developer Suite, Oracle SQL*Net, Oracle SQL*Plus, sed, Siebel Tools, SQL Navigator for Oracle, TOAD
- Operating systems AIX, Windows NT
- Standard software and BI Siebel
- System software CICS, Continuus, MQ-Series
- Middleware and frameworks ODBC, Siebel EAI, Siebel EIM, XML
Project period01.10.1999 - 30.06.2003
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