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Customer support system
Project duration: 3 years, 9 months
Brief description
Integrated customer support system based on Siebel Sales CRM for use by the company's customer support managers. Displaying company data and internal support structures, managing product sales, contacts and activities, e-mail campaigns, credit application processing and rating support.
Supplement
A variety of external systems are connected to customer management.
Overview
- Branchen banking
- Fachaufgaben calculation, credit management, customer management, sales support
- DV-Aufgaben standard software support
- Systemumgebungen Client/Server, Enterprise Application Integration (EAI), host systems, Middleware, standard software: CRM systems
- Datenbanken MS Access, Oracle Database
- Entwicklungs- und Testtool BrioQuery Explorer, Oracle Developer Suite, Oracle SQL*Net, Oracle SQL*Plus, sed, Siebel Tools, SQL Navigator for Oracle, TOAD,
- Betriebssysteme AIX, Windows NT
- Standardsoftware und BI Siebel
Project period01.10.1999 - 30.06.2003
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