Database restructuring

Efficient management of customer relationships is based on a variety of complex customer data and data about service offers. This data has to be quickly and comprehensively accessible to users and it needs to be presented to customers in an appealing way. For the field staff to better orient its activities towards customers' needs, the database on which the existing CRM software is based has to be restructured. No existing data must be lost during the adjustment. The requirements to be implemented include, for example, the introduction of a status concept for electronic dispatch of orders, data migration and optimizing database performance by creating new indexes and data structures.