Digitizing customer processes via an interactive video consulting software

The project concerns the digitization of processes centering on customer interaction. The focus is on services, that can be entirely consulting in nature as well as comprise the finalization of business deals. The key idea of the web-based consulting software is to combine video sequences with interactive control elements permitting the user to obtain specific information, services and conclusions of contract. On customer side the spectrum of possible applications is broad, currently including health insurance and care services (as in the present example) as well as other insurances, medical diagnostics, money investment and online banking. PTA supports the customer in terms of project management, business and process analysis, requirements engineering and software development.