This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
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Introduction of CRM standard software in customer service
Project duration: 1 year, 4 months
Brief description
With the introduction of standard software for the subsidiary of a diagnostic equipment manufacturer, the technical service, customer service and order processing processes are to be harmonized with those in the parent company.
Supplement
The software components used are expanded and customized to meet specific customer requirements in the area of repairs and the handling and tracking of orders. The system implements interfaces to SAP R/3 for handling orders (shipping, relocation and calculating new goods, spare parts and returns) in terms of logistics and accounting, and for importing master data (material and customer master).
IT project data
- Industries pharmaceutical industry
- Specialist tasks customer management, order processing, sales and distribution, servicing, spare parts
- DP tasks standard software launch
- System environments standard software: CRM systems
- Standard software and BI Clarify
Project period01.03.2004 - 30.06.2005
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