This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
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IT-technical support ITSM tool
Project duration: 1 year, 10 months
Brief description
The activities serve to support and advise on the technical implementation of the company's ITIL strategy and the mapping of processes in the standard software used for IT Service Management (ITSM).
Supplement
In a first step, the introduction of incident management is implemented with the help of the ITSM tool Omnitracker from Omninet. Furthermore, the technical integration of the tool into the IT landscape of the company (connection of central data stocks etc.) and the migration of existing data from the CMDB (Configuration Management Database) used so far takes place. Subsequently, the work in the area of administration and technical adjustments of the tool are supported.
IT project data
- Industries energy
- Specialist tasks Administration, configuration, Incident Management, ITIL (IT Infrastructure Library)
- DP tasks System-Administration
- System environments standard software: APS systems
- Procedure model customer standard
- Standard software and BI Omnitracker
Project period01.03.2016 - 31.12.2017
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