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ITSM Tool: Migration to Current Version
Project duration: 2 months
Brief description
The company-wide ITSM tool OmniTracker from Omninet (ITSM = IT Service Management) is migrated to the current version. PTA adapts existing data structures and models, adapts existing application interfaces to the current GUI design and adapts application objects and workflows. Extensive tests involving the KeyUser ensure the required quality of the migration work.
Overview
- Branchen energy
- Fachaufgaben Incident Management, IT service management, ITIL (IT Infrastructure Library), Migration
- DV-Aufgaben standard software release upgrade
- Systemumgebungen standard software: APS systems
- Vorgehensmodell customer standard
- Datenbanken MS SQL Server
- Standardsoftware und BI Omnitracker
Project period01.11.2017 - 31.12.2017
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