This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
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Quality assurance in the CRM area
Project duration: 6 years, 6 months
Brief description
Structuring a quality management system for CRM applications in an international pharmaceutical group, in coordination with the internal standard operating practices (SOPs) and taking account of the regulatory specifications, particularly the FDA guidelines.
Supplement
The tasks in the area of quality assurance include coordinating three development teams and various rollout teams in EMEA countries.
IT project data
- Industries pharmaceutical industry
- Specialist tasks Customer Relationship Management (CRM), FDA validation, quality assurance, quality management
- DP tasks IT consulting
- System environments Client/Server, standard software: CRM systems
- Programming languages HTML, Java, SQL
- Databases Oracle Database, Sybase SQL Server
- Standard software and BI Clarify eFrontOffice
Project period01.10.2002 - 09.04.2009
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