This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
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Research and evaluations for a complaints system
Project duration: 5 years, 3 months
Brief description
The system receives data about complaints procedures. An extract of the data from an existing complaints system is made available and evaluated for research and individual evaluations at specific intervals.
Supplement
Research options are provided in the in-house intranet. Various types of statistics are created in the form of Word and Excel files.
Subject description
Making evaluations and statistics concerning complaints processes and important evaluations available in the intranet. Interfaces to the complaints system. Creating a research option. Automating the creation of statistics. Creating a program version for the intranet.
IT project data
- Industries pharmaceutical industry
- Specialist tasks complaints processing, customer management, order processing, quality management
- DP tasks customised software new development
- System environments Client/Server, Internet/Intranet
- Procedure model PTA project manual
- Databases MS Access, MS SQL Server
- Operating systems Windows NT
- Middleware and frameworks ASP (Active Server Pages), IIS (Internet Information Server), ODBC
Project period01.10.1998 - 31.12.2003
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