This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
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Robot-controlled process automation
Project duration: 4 months
Brief description
Automation of frequently repetitive processes by computer-controlled usage of GUI interfaces to reduce unnecessary human expense per process step.
Supplement
Business analysis of existing processes focusing on customer service to automate standard processes. Performing of Analysis workshops and create specification documents in preparation of the automation implementation process.
Subject description
Key users in the area of customer service – across 3 countries (DE, AT, CH) – have a decisive influence on the creation of documents. They have the technical responsibility for the correctness of the specification and accept these documents before passing them on to the implementer. Overall responsibility lies internally with the IT department in Germany. Since all 3 countries share the costs via a defined key, the financial responsibility always lies with the cost center managers in the respective country, which is why the implementation was specifically requested in advance. The responsibility of the PTA is limited to the creation of the actual documents (specification and test documentation) according to the current standard as well as the internal project management for the implementers.
IT project data
- Industries banking
- Specialist tasks BPM: process optimization, BPM: process realization, RPA (Robotics Process Automation), servicing
- DP tasks Requirements Engineering
- System environments Client/Server, host systems
- Procedure model customer standard
- Middleware and frameworks Camunda BPM
Project period17.07.2018 - 01.11.2018
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