SAP S/4HANA introduction Implementation of operational processes

An operations manual was created that documents central processes and standards for SAP operations. The focus was on defining a company-wide coordinated release strategy and a structured change process in SAP Solution Manager 7.2 in conjunction with Jira. In addition, a uniform ITSM process for processing incidents and service requests with various input channels was defined, including classification, prioritization and escalation. SAP Focused Run and SAP Cloud ALM were used for technical and functional monitoring, including job monitoring for the early detection of faults in the background. Regular performance and stability assurance measures were established in the area of housekeeping. The topic of security was addressed through a consistent role and authorization concept as well as defined security guidelines in the SAP context. The content was coordinated across departments and bundled in the operating manual.