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SEPA mandate process automation

This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.

Project duration: 1 year

Brief description

The creation, sending, and processing of SEPA mandates is automated, reducing the workload for the specialist department. SAP manages the SEPA mandates (i.e., it maintains the status of the mandate and generates the PDF that is later sent to the customer), while the master data application is responsible for customer information. Communication between the master data application and SAP takes place via a REST API.

Supplement

Methodologically, work is carried out every four weeks in accordance with customer standards. The backend of the master data application is a Microsoft SQL database. The REST API works asynchronously and has a retry mechanism implemented. When importing customer data from SAP, the creation of a SEPA mandate is triggered in the master data application. A regularly running job then handles communication between SAP and the application via a REST API. Once the PDF has been automatically generated in SAP, the mandate is sent via the application (by email). The status of the mandate is queried daily by the same job and, if necessary, the master data is adjusted accordingly. The design and implementation were documented in Confluence and adapted according to an agile approach.

Subject description

The REST API and the SAP system are maintained by the PTA customer, while PTA handles the API connection and job implementation.

IT project data

Project period01.06.2025 - 01.06.2026

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