Solution Manager Upgrade from Release 7.1 to7.2

The SAP Solution Manager is used as a central tool for Application LifeCycle Management in the existing SAP system landscape. A total of 5 productive SAP systems (Retail, CRM, EWM, BW, CAR) are supported by the Solution Manager. The Solution Manager also has a link to another central incident management tool and serves as an interface between SAP and non-SAP systems. After a successful technical upgrade, the existing processes must be adapted to the new release and, if necessary, new processes must be implemented. There is also an increased need for training of the customer's employees.