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Support for SpiraTeam for a bank
Project duration: 3 years, 1 month
Brief description
The customer uses the SpiraTeam tool and manages it on the customer's own servers. The manufacturer, Inflectra, provides support in English. PTA is responsible for user support in German. A ticket system is used for this.
Supplement
The customer's users send their requests by e-mail to spira-support@pta.de. These reach the ticket system and are processed there by PTA support employees. If necessary, Inflectra is contacted in order to solve the customer's problem.
Subject description
SpiraTeam by Inflectra is a complete application lifecycle management solution that provides a complete overview of all stages of software development from the beginning to the end of the software project. With SpiraTeam, requirements can be monitored, tests planned and executed, task execution controlled and problems in the software environment identified.
Overview
- Branchen banking
- Fachaufgaben Support
- DV-Aufgaben Support
- Systemumgebungen Internet/Intranet
- Vorgehensmodell customer standard
- Entwicklungs- und Testtool SpiraTeam
Project periodProjektzeitraum01.12.2015 - 31.12.2018
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D-68165 Mannheim
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