Support services for the Microsoft Dynamics 365 platform

Support services are provided within the scope of the Microsoft Dynamics 365 platform provided on Azure. For this purpose, PTA GmbH provides a service organization based on ITIL 3. Service design and service transition phases take place as part of the preparations for the transfer to support. During the service design phase, customer requirements for support are collected and a plan for the transfer to support is developed together with the customer. During the Service Transition phase, knowledge transfer sessions, setting up access to the customer environment for PTA support staff, and other necessary activities for the transition to service operation take place.