This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
This is one of 4813 IT projects that we have successfully completed with our customers.How can we support you?
Support services for the Microsoft Dynamics 365 platform
Brief description
Support services are provided within the framework of the Microsoft Dynamics 365 platform provided on Azure. For this purpose, PTA provides a service organization based on ITIL 3.
Supplement
The support services include the administration of two Model Driven Apps developed for the customer, SharePoint Online, Power Automate, Power Apps (Canvas Apps) and Azure Web Jobs. Furthermore, the following services are included: setting up users, securing the interface functionalities, securing the application functionalities and defining and handling the access and role authorizations of the respective applications. The general conditions for support and response times and other service contents are regulated in a support agreement.
Subject description
It is a part of Application Life cycle Management.
IT project data
- Industries energy
- Specialist tasks Change Management, configuration, help desk, Incident Management, interfaces, IT service management, Support
- DP tasks standard software support
- System environments Cloud Computing, Mobile Computing, standard software: CRM systems
- Procedure model Kanban
- Standard software and BI Dynamics 365 App for Outlook, Microsoft Business Central, Microsoft Dynamics 365, OTRS
- Middleware and frameworks Microsoft Azure, Microsoft Power Apps, Microsoft Power Automate
Project start02.03.2020
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