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VIP reminders and sending the reminder by e-mail
Project duration: 1 year, 6 months
Brief description
A separate dunning procedure is to be set up for VIP customers. However, it must be taken into account that the VIP customer receives a kind of account reconciliation as a reminder for open items, i.e. he should not be reminded, but only by 'friendly' reminder that there are still outstanding invoices. In addition, it should be possible to send e-mails, also for the reminder forms.
Supplement
The SAP ERP 6.0 system is not the leading system for customer processing. However, the dunning run is initiated from SAP. An ALV report simulating the dunning process had to be created to implement the business requirements for VIP account reconciliation. This means that the dunning process is run for a non dunned VIP customer, but there is no increase in the dunning level. When the print or mail is generated, the system uses the print routines of the dunning printout. The mail address is stored on a new tab page in the company code-dependent customer master. Mail is sent by an external provider. For this reason, OMR codes must be printed.
Subject description
The dunning run is a central component of Accounting. However, the customer wants to avoid dunning important customers too early. For this reason, VIP account reconciliation was introduced – it receives all open items that are overdue on a due date. The customer is to receive this document in the form of a 'friendly' reminder, i.e. the dunning process is not started at first, but is initiated later – with dunning level 1.
IT project data
- Industries trade
- Specialist tasks collection/dunning
- DP tasks standard software expansion
- System environments standard software: ERP systems
- Procedure model ASAP (SAP)
- Development and test tool ABAP/4 - Development Workbench
- Standard software and BI SAP ERP
Project period23.03.2018 - 02.10.2019
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