Voice over IP – porting data exchange

The technical basis for VoIP-PDA is the CRM Clarify system. The required dialogs are implemented with the classic Clarify client (ClearBasic). The required workflows are implemented with the Clarify component "Process Manager". The "Process Manager" allows the definition of workflows that are processed on an automated basis, depending on an object (case). The process is designed so that it will react to the activation of a specific status set in the screen, as well as to certain time events (waiting time expired, porting date reached, etc.). The business logic is implemented with Java objects that are called via corresponding services from the "Process Manager". the Java objects access the Clarify Business Objects (CBO) in order to reflect the required business logic. Java objects and Process Manager are installed on an application server (WebLogic Server).