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Complaints processing
Project duration: 3 months
Brief description
Application for management and processing of complaints from end users, customers or the field sales team at a central location based on Lotus Notes.
Supplement
Statistical evaluation of complaints. Possible representation of reports Export to Excel.
Overview
- Branchen food industry
- Fachaufgaben Customer Relationship Management (CRM), Marketing
- DV-Aufgaben customised software new development
- Systemumgebungen Client/Server, standard software: CRM systems
- Vorgehensmodell PTA project manual
- Datenbanken Lotus Notes Database
Project periodProjektzeitraum01.05.1996 - 05.08.1996
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D-68165 Mannheim
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