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Complaints database
Project duration: 2 months
Brief description
Design and development of a complaints database for the sales and distribution department.
Supplement
A service provider is responsible for warehousing and dispatching goods to customers. In order to identify and improve the error rate in deliveries, the sales and distribution departments need a database in which complaints are recorded and assigned to an originator, measures are defined, the processing status is entered and evaluations are carried out.
IT project data
- Industries automotive industry
- Specialist tasks complaints processing, sales and distribution
- DP tasks customised software new development
- System environments Client/Server
- Procedure model PTA project manual
- Databases MS Access
Project period01.05.2002 - 28.06.2002
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