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Customer management integration: eCOM
Project duration: 6 months
Brief description
Integration of a customer and dealer portal in Clarify eFrontOffice 8.0.
Subject description
Customer inquiries are forwarded to the dealers that the customer selected. The manufacturer can track processing of queries and call up statistics.
Overview
- Branchen automotive industry
- Fachaufgaben customer management, Customer Relationship Management (CRM), portals, sales and distribution controlling, system integration
- DV-Aufgaben customised software further development
- Systemumgebungen standard software: CRM systems
- Vorgehensmodell Waterfall Model
- Datenbanken Oracle Database
- Standardsoftware und BI Clarify eFrontOffice
Project period07.03.2001 - 07.09.2001
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