This IT project is part of our digitalization and optimization of our customers’ IT landscape. Through targeted measures, we promote technological progress, optimize cross-system processes and create a sustainable basis for future developments. Our IT reference projects serve as a basis for orientation. They support the reusability of tried and tested concepts as part of project implementation.
This is one of 4842 IT projects that we have successfully completed with our customers.How can we support you?
Field service
Project duration: 25 days
Brief description
As part of the worldwide introduction of a CRM system (mobile data entry via GPRS technology), a backup solution is implemented to ensure that the system is independent of the online system (e.g. if the GPRS service is not available) thanks to local data entry.
Supplement
To achieve this, an MS Word document is implemented by VBA as an input form. This form can send the data automatically as an e-mail in MS Outlook.
Subject description
The application supports service technicians on site in recording relevant data (e.g. working hours) and serves as an upstream system for the central CRM application.
IT project data
- Industries pharmaceutical industry
- Specialist tasks Customer Relationship Management (CRM), sales support
- DP tasks customised software new development
- System environments Client/Server, standard software: CRM systems
- Programming languages VBA
Project period15.09.2000 - 10.10.2000
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