Menu
This is one of 4545 IT projects that we have successfully completed with our customers.How can we support you?
Interactive video consulting for ticket sales for municipal utilities
Brief description
The NEXOVI advice assistant is integrated on the website of a public utility and transport company. Thus, customers can be supported in their choice of tickets around the clock and receive recommendations for the right ticket and/or subscription. The interactive video consultation and the direct approach give the customer the feeling of a personal advice. In addition, the advisory assistant frees capacities in customer service. The digital video advice assistant is a web application that is provided as a Software as a Service (SaaS) application on Microsoft Azure.
Supplement
The NEXOVI video assistant is implemented as an Angular application with .Net Core backend and allows the creation of customisable counselling processes. In this project, PTA takes over the consulting, project management and development around the NEXOVI counselling assistant. Furthermore, in coordination with the client, PTA creates a ready-to-use script that is logically structured and ready to use from a design perspective and is responsible for the implementation of the script in a counselling process with generated avatar videos.
Subject description
The interactive digital video assistant is designed to provide customers with audio-visual ticket advice around the clock, 365 days a year, so that they receive the ticket suggestion that suits them best. It is also equipped with useful service functions that, for example, simplify the uploading of pictures. Forwarding and routing to all channels is also possible interactively – from hotline to chatbot, for example for enquiries and appointment coordination.
Overview
- Branchen traffic / transport / logistics
- Fachaufgaben front-end design, help desk, project management, project manager, servicing, software development
- DV-Aufgaben customised software new development
- Systemumgebungen Client/Server, Cloud Computing
- Vorgehensmodell Scrum
- Datenbanken Azure Cosmos DB
- Entwicklungs- und Testtool Azure DevOps, Lambdatest, MS Visual Studio Code,
- Standardsoftware und BI NEXOVI
Project periodProjektbeginn06.07.2022
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
© Copyright 2024 PTA GmbH | All rights reserved | Imprint | Privacy | Legal notice | Values & Code of Conduct
